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Franklin County News

Posted on: September 27, 2023

Notice to Brightspeed Customers

Brightspeed Customer Notice

Are you having problems with your Brightspeed phone or internet service in Franklin County?

County leaders recently met with Brightspeed to discuss service problems that citizens have raised. Brightspeed representatives informed the County that they have added additional technicians in Franklin County as well as more customer service representatives nationwide to address service concerns.  

If you are experiencing problems or have persistent issues with your service, Brightspeed has asked that customers call (833) 692-7773 to create a ticket for the issue(s). Please make sure you get a ticket number when calling as this will be the best method to track your service issue. With their recent staffing improvements, they expect a technician to service your call within 1-2 days.   

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