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Building Inspections

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1. When is a permit required?

Permits are required before starting work that is not exempt from the Virginia Uniform Statewide Building Code (USBC). Work including, but not limited to the following items requires a building permit:

• Changing the designed use of a building, installation
• Construction or demolition of a building or structure
• Installations or alterations that involve any wall or structural component
• Removal or disturbing any materials containing asbestos during construction, additions, or demolition (exemptions exist for Single Family Dwellings)
• Replacement of any system or component within a building or structure not exempted by the USBC

Examples

A permit is required for the following work:

• Building additions to existing structures
• Constructing/replacing a deck
• Construction of new buildings/structures
• Construction of retaining walls supporting 36 inches or more of unbalanced fill
• Finishing a basement
• Installation of new fuel tanks
• Installation of swimming pools (above and in-ground) Swimming Pools that have a surface area greater than 150 square feet, over 5,000 gallons and are more than 24 inches deep.
• Installing new systems (electrical, plumbing, mechanical, gas)
• Replacement of gas or oil equipment (gas or oil furnaces, gas water heaters, etc)
• Storage/Utility buildings (with or without electrical) that exceed 256 square feet

2. When is a permit not required?

Common exemptions that do not require a permit are as follows:

• Detached accessory structures (under 256 square feet) used for storage/utility purposes, not classified as group F1 or H occupancy. (However, an electrical permit is required if electrical wiring is installed)
• Electrical equipment that operates at less than 50 volts (except for smoke/fire systems)
• Fences and privacy walls that are not part of a building, structure, or swimming pool barrier. Exempt walls must be under six feet in height.
• Replacement of existing above ground LP - Gas containers of the same capacity in the same location and associated regulators when installed by the servicing gas supplier.
• Retaining walls supporting less than three feet of unbalanced fill (soil)
• Swimming Pools that have a surface area less than 150 square feet, under 5,000 gallons and are less than 24 inches deep.
• Tents under 900 square feet with occupant loads under 50 people
• When ordinary repairs are made such as:
  • Installation or replacement of floor finishings, cabinetry, paint, or wall paper
  • Replacement of electrical switches, dimmers, 15 or 20 amp 125 volt receptacles, lighting outlets, and ceiling (paddle) fans in Single Family Dwellings
  • Replacement of mechanical appliances that are not fueled by gas or oil
  • Replacement of plumbing fixtures without alterations or relocation
  • Replacement of roof coverings or siding in Single Family Dwellings
  • Replacement of windows and doors (same size) in Single Family Dwellings

Contact

If you require clarification if concerning work requiring a building permit, please contact the Franklin County Building Inspections Department between 8 am to 4:30 pm Monday through Friday at 540-483-3047.

3. What are penalties if I do not apply for a permit?

If it is determined that work requiring a permit is being made without valid permits, the permit fee will be doubled up to an amount of $2,500 per Section 5-27 (u) of the Franklin County Code. Additionally, engineering may be required to verify work made prior/without inspections complies with the Virginia Uniform Statewide Building Code (VAUSBC).

4. What types of permits are issued?

The three main classifications of permits are Residential, Non- Residential, and Miscellaneous Permits. Permit applications are available for each of the listed categories. These applications have either a cover page or other comments on the application to assist the applicant with permit requirements.

5. What is required for a permit?

Requirements for permits will vary based upon the intended scope of work (i.e. a Construction Permit from the Health Department is required when a dwelling is to be constructed or when bedrooms are added, but not required for additions such as a sunroom or alterations such as finishing a basement). View the following requirements:

• A completed Building permit application corresponding to the type of work will be required in addition to approvals/permits from other related departments (Health Department, Planning and Zoning Department, etc.)
• Proof of Land Ownership or a signed and dated letter from the land owner authorizing the permit is required for all permits
• Residential and Non Residential plans are required to be quarter inch/foot scaled plans, including a Foundation Plan, Wall Bracing Plan, Through Section (Footing to Roof) Plan, and Elevation Plans are required to accompany the permit application. A Braced Wall and Floor Plan are required for every level of the building. Foundation details are required to include:
  • Basement and crawlspace foundations may also require a rebar schedule (include dimensions and cut sections)
  • Footing dimensions
  • Foundation wall types
  • Heights
  • Thicknesses
• Where additions or new buildings are to be constructed, Zoning approvals must be received from the Franklin County Planning and Zoning Department, the Town of Rocky Mount, or the Town of Boones Mill. Note: The Franklin County Planning and Zoning Department requires a Land Use permit for new buildings, structures, or additions on parcels located in the County, but outside of Town limits.

Residential & Non-Residential

Residential & Non-Residential Building Permits require plans to be submitted, reviewed, and approved by the Building Department prior to the issuance of the permit. The Residential review typically requires 5 business days. The Non-Residential review process may require additional time up to four weeks. Some Non-Residential permits may require sealed plans by a Virginia licensed Registered Design Professional (Architect/Engineer).

6. What are some building requirements specific to the county?

According to the Codes which are adopted by the State of Virginia in the Uniform Statewide Building Code (USBC), here are some of the requirements for Franklin County:

• Frost Line - The frost line for Franklin County is 18 inches deep
• Radon - Franklin County is located in the intermediate zone for radon. Radon mitigation methods are not required
• Seismic Zone - Franklin County is located in a seismic zone “B”
• Snow Load - The ground snow load for Franklin County is 25 pounds per square foot
• Soil Policy - Franklin County does not have extensive amounts of “shrink/swell” soil. However, if expansive/collapsing soils are encountered, then a soil evaluation is required
• Wind Load - Franklin County is located in a 90 miles per hour wind zone

7. Who may apply for a building permit?

Landowners, contractors, or agents may apply for the Building Permit. If someone other than the landowner applies for a “Demolitions or New Structure” permit (other than accessory/secondary buildings), a notarized affidavit (included with the permit applications) must be completed by the landowner(s) to authorize the work. The notary public is not required to be registered in Virginia for landowners who live out of the state.

8. What are hours of operation?

The Building Inspections Office is open Monday through Friday from 8 am to 4:30 pm excluding State Holidays and other times approved by the Board of Supervisors. Application submissions are received and permits are issued between the hours of 8 am and 4 pm.

9. What forms of payment are acceptable?

Cash, Checks, Visa, Mastercard and Discover are acceptable means of payment. Checks should be made payable to “Franklin County Treasurer.”

10. When are requested inspections scheduled?

Inspection requests received up until 3:30 pm (on the IVR system) are normally scheduled for the next working day if so requested. Requests made after 3:30 are scheduled for the next working day. Future enhancements within the software's inspection request system may require the cut-off time for inspections to be modified.

Inspections Completed Before Work Begins

Inspections may not completed on the day requested if the inspection volume is excessive. Rescheduled inspections are prioritized by inspectors on the following work day. In the event that the inspector does not complete an inspection on the requested day, that does not authorize the owner or contractor to proceed without receiving department approval. Individuals who violate this policy are subject to Notices of Violation, referral to the Virginia Board for Contractors, and other legal action as determined necessary by the Building Inspections Department. Also engineering may be required at the owner's/contractor's expense to certify that work not inspected by the Franklin County Building Inspection's Department is acceptable to the requirements of the Virginia Uniform Statewide Building Code (USBC).

Inspection Times

Inspectors are unable to provide specific times for inspections due to variables such as:

• Distance between inspections
• Documentation (correction lists or notices)
• Limited Cellular Phone Service
• Number of inspections per location
• Types of inspections

Inspection Location Available

Please make inspection locations available throughout the day. If additional security is desired please provide key location information with the inspection request. Locked/inaccessible locations are subject to a $45 reinspection fee. This fee is to be paid before a reinspection or another type of inspection is scheduled. Please have unattended pets contained so that animals will not interfere with the inspection.

11. What are the fees associated with permits?

View the fee schedule and descriptions currently listed on the Building Inspections website page. Briefly, new construction and additions are based on a flat fee per square foot, while alterations are based on the estimated cost of the work.

Alterations Permits

For alterations permits only. When providing the estimated value/cost you may deduct the cost of the following items from the alterations total (Some residential buildings may be eligible for additional exclusions for roofing, siding, or device/equipment replacement. Inquiries are suggested):

• Application of paint or wallpaper
• Installation of repair cabinetry or trim
• Installation or replacement of Floor Finishes
• Replacement of many ceiling and wall finishes in non-fire rated locations
• Replacement of Plumbing Fixtures

12. Do I need to be present for the inspection?

No, the structure needs to be accessible for the inspection only. If there are minors present in the home (and the inspector is required to enter the home), an adult is required to be present for the inspector to complete the inspection. All incomplete inspections and following re-inspections are the responsibility of the contractor and/or the Landowner.

13. When is the best time to speak with an inspector?

Inspector's office hours are in the afternoon between the hours of 3 pm until 4:30 pm. Before this time they are in the field and unable to take calls. Please leave a detailed message or call the following business day during the time specified above.

14. What do I need when scheduling an inspection?

You will need the building permit number which is located on the placard or receipt provided at the time of permit issuance. For temporary or permanent electrical power inspections, the nine digit AEP work order number will be required in addition to the permit number before the inspection can be scheduled.

15. What inspections are required on my permit?

When the building permit is issued a list of common inspections associated with your permit type may be located on the customer copy of the building permit. As a rule of thumb, inspections must be made prior to the Placement of Concrete, Concealment, or Occupancy.

16. Where can I access a code book?

The Franklin County Library has the 2012 International Residential Code Book available in their reference section to provide code access to citizens. Our department does not have code books available for sale. Code books can be purchased from the International Code Council at 1-888-ICC-SAFE.

17. What codes are adopted in Virginia?

On September 4, 2018 Virginia adopted the following codes in addition to State amendments located in the 2015 edition of the Virginia Uniform Statewide Building Code:

• 2014 National Electrical Code
• 2015 Fuel Gas Code
• 2015 International Building Code
• 2015 International Energy Conservation Code
• 2015 International Mechanical Code
• 2015 International Plumbing Code
• 2015 International Residential Code

Virginia Amendments

For the 2015 series, Virginia Amendments have been incorporated into International codes creating ICC publications tailored specifically to the State of Virginia (does not include the National Electric Code). These editions of the code are recommended over International versions because they include Virginia specific amendments. Examples are:

• 2015 Virginia Building Code  
• 2015 Virginia Fuel Gas Code
• 2015 Virginia Mechanical Code
• 2015 Virginia Plumbing Code
• 2015 Virginia Residential Code

18. What is a manufactured home and differences between them and modular/stick built homes?

Manufactured Homes are commonly referred to as mobile homes. They are often constructed as a single, double, or triple wide. Manufactured Homes are not constructed to the requirements of the Building Code, instead they are constructed in accordance with Housing and Urban Development (HUD) regulations.

HUD Requirements

The HUD Code is administered by the U.S. Department of Housing and Urban Development, using independent third party inspection agencies for enforcement. Every HUD Code manufactured home is built in the factory. It has a label affixed to the exterior of the home which indicated that the home has been designed, constructed, tested, and inspected to comply with federal standards.

Systems Included During Construction

These systems may require additional work during the set-up process, but systems included during the construction of the Manufactured Home include:

• Air Conditioning
• Electrical
• Framing
• Heating
• Plumbing
• Ventilation

Manufacturer's Installation

All work made on site not covered by the Manufacturer’s Installation Manual must comply with the Virginia Uniform Statewide Building Code. Manufactured Homes are designed to be set up as specified in the manufacturer’s installation instructions. Any deviations from the requirements established in the Installation Manual require accompanying engineering from a Virginia licensed Registered Design Professional (RDP). Foundations/supports for Manufactured Homes normally consist of interior piers that receive the weight of the home above via steel I-beams that run the length of the home. The presence of the metal frame does not always constitute a Manufactured Home; On-Frame Modulars (which are constructed to the requirements of the State’s Building Code) can also be designed to be supported on a metal chassis.

Additions

Any decks, additions, or other attachments to any home on a metal chassis must be self supporting.

19. What steps are involved in obtaining a manufactured home permit?

The following steps are involved in obtaining a permit:

1. Approvals from the appropriate Planning and Zoning Departments must be received prior to the issuance of the Building Permit. This will be a Land Use Permit for parcels located in the County that are outside of the Towns of Rocky Mount or Boones Mill. For the Towns of Rocky Mount or Boones Mill, approvals from the respective Zoning Departments is required.
2. If the Manufactured Home is placed over a basement, signed and sealed plans from a Virginia licensed architect or engineer are required prior to the issuance of the permit.
3. Complete the applicable portions of a “Residential Permit Application”

20. What are recommendations made to the Franklin County Building Inspection Department?

The Franklin County Building Inspections Department recommends that:

1. All work should be made by contractors licensed in the State of Virginia. The specification on the license must match the work that is being contracted. (i.e. A Building Contractor, BLD is not licensed to do Electrical Contracting; An ELE specification would be required.)
2. The contractor’s license should be verified through DPOR’s contractor data base.
3. Job references should be required of contractors and inquiries to those references should be made, prior to hiring a contractor.
4. Plans should be provided, reviewed, and distributed among the owners, contractors, sub-contractors, and other workers so that the project is constructed as designed.
5. All change orders should be signed, dated, and documented in accordance with Virginia Department of Professional and Occupational Regulation requirements. Find the Board for Contractors Regulations that can be downloaded.

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Census 2020

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1. How does the Census Help Our Communities?

The 2020 Census helps ensure that our community receives its fair share of government funding. Census data directly affect how much money is allocated for infrastructure: such as neighborhood improvements, emergency preparedness and disaster recovery, public health, education, transportation, senior services and much more.

2. How do I respond to the Census?

2020 materials will be mailed to your residence beginning in March 2020. You’ll have the option of responding online, by phone, or by mail.

3. What questions are asked on the Census?

You will be asked four general questions about the household:

• If the housing unit is owned or rented
• Telephone number
• How many people live in the residence
• If any additional people who lived at the residence on April 1, 2020, were not included

4. Each household member will be asked

• Name
• Sex
• Age/date of birth
• Relationship to the person who owns or rents this residence
• Hispanic origin
• Race
• Does this person sometimes live or stay somewhere else

5. Will the Census be available in various languages?

Yes. You can respond online in English and in 12 additional languages: Spanish, Chinese (Simplified), Vietnamese, Korean, Russian, Arabic, Tagalog, Polish, French, Haitian Creole, Portuguese, and Japanese.  The online questionnaire conforms with the latest web accessibility guidelines. There will also be a video in American Sign Language to guide you through responding online.  You can respond by phone in English, Spanish, Chinese (Mandarin and Cantonese) Vietnamese, Korean, Russian, Arabic, Tagalog, Polish, French, Haitian Creole, Portuguese and Japanese.  The paper form can be completed in English or Spanish.

6. What if I know this person's race but not their origin?

When answering "What is this person’s race?", you are asked to select one or more boxes and enter detailed origins in the fields below each checkbox.  If you check a box, but leave the origin fields blank, a message will appear at the top of the screen and the blank field will be highlighted in red. If you do not know this person’s origin, click next again to continue completing your response.

7. Will filling out the 2020 Census impact whether you receive a stimulus check?

No, your answers cannot be used to impact your eligibility for any government benefits, including any potential stimulus package. The Census Bureau is bound by Title 13 of the U.S. Code to keep your information confidential, and the answers you provide are used only to produce statistics.

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Children's Services Act (CSA) Rights

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1. What are my rights?

Most importantly, you have the right to understand the local CSA process:

• You have the right to assistance from someone assigned to you as the Case Manager from the Family Assessment and Planning Team  (F.A.P.T.) as well as a member of your family, friend, advocate or support person
• You have the right to be notified before your child is assessed for offered services
• You have the right to consent and agree in writing before beginning any services, except when ordered by the court
• You have the right to disagree with the assessment and service plan and place your concerns in writing to the F.A.P.T. and/or Community Policy and Management Team (C.P.M.T.)
• You have the right to participate and be present for the entire F.A.P.T. meeting and discuss your child’s and family’s situation and well as participate in decisions that apply to you and your family
• You have the right to read records, challenge information, give permission for release of records and be provided a written copy of the records unless ordered otherwise by the court
• You have the right to receive information on the local CSA process and timelines for receiving referrals
• You have the right to review the assessment and service plan
• You have a right to understand the information that you receive and delivered in your native language, if possible

2. What are the rights for children and youth eligible for special education?

If your child is eligible for special education, all the rights and protections of special education continue to be available to you and your child:

• You have the right to consent before certain evaluations or placements
• You have the right to file a complaint or request a due process hearing
• You have a right to an independent educational evaluation if you disagree with the school’s evaluation
• You have the right to inspect and review your child’s education records
• You have the right to notice before a child’s educational service begins or changes
• You have the right to participate in the preparation of your child’s Individual Education Plan (IEP)

Contact

If you think that your child may be eligible for special education, contact the principal of your child’s school. The principal will guide you through the process to determine your child’s needs.

3. What are the rights for children and youth receiving foster care?

If your child is in foster care you can ask the foster care social worker for help. Unless the court has taken away your parental rights, you have a right to be involved in making decisions about your child. The following rights are available to the child:

• You and your child have a right to confidentiality
• You have the right to be consulted when there are important decisions to be made about your child
• You have a right to be informed and invited to all court hearings and reviews concerning your child
• You have the right to be informed by the agency about how your child is doing
• You have the right to have contact with your child, including telephone calls, visits and or letters, unless the court has determined you cannot have contact
• You have a right to legal representation at court hearings that involve your child
• You have the right to participate in service planning for your child
• You have the right to receive services or help that will allow the child to be returned to you

Contact

For more information about foster care services, contact your local Department of Social Services, 540-483-9247.

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Cooperative Extension - 4-H Program

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1. Where do I call to get my child enrolled in the 4-H program?

Enroll in 4-H Programs by calling us at 540-483-5161 or stopping by our office:
90 E Court Street
Rocky Mount, VA 24151

2. How old does my child have to be to be in 4-H?

Your child must be age 5 to 19 to participate in 4-H.

3. When can I sign my child up for 4-H camp?

You can sign your child up for 4-H camp starting on March 1st of each year.

4. How can I sign up to be a 4-H volunteer leader?

Contact the Franklin County Extension Office at 540-483-5161. To learn more about volunteering, visit our Volunteer at 4-H page.

5. Does my child have to live on a farm or own an animal to be in 4-H?

No, 4-H is open to all youth ages 5 to 19.

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Cooperative Extension - Agriculture

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1. What is the best variety of grass to plant for pasture or hay?

For most situations, Fescue is a suitable choice. In some situations, such as for pregnant mares, Fescue may not be the best choice and other grasses such as Orchard grass may be a better choice. For help choosing the right grasses for your hay or pasture, contact Virginia Cooperative Extension's Franklin County Office at 540-483-5161.

2. What varieties of corn are best to plant for silage in Franklin County?

Generally, the varieties of corn seed made available for sale in this area are suitable to the growing conditions of Franklin County. There can be variation in performance from farm to farm. For help in choosing the right varieties for your farm, contact Virginia Cooperative Extension's Franklin County Office at 540-483-5161.

3. How do I take a soil sample, and where do I send it?

Proper soil sampling procedure is critical to getting the correct fertilizer and lime recommendations. Instructions, boxes, and the form for submitting a soil sample are available at Virginia Cooperative Extension's Franklin County Office, located at:
90 E Court Street
Rocky Mount, VA 24151

4. What are the most common production concerns for Franklin County tobacco producers?

The most common tobacco production problems in Franklin County include soil fungal diseases such as Black Shank, Rhizoctonia, and Pythium. These diseases, although not severe, cost county producers approximately $30,000 per year in lost tobacco sales.

5. What types of tobacco are grown in Franklin County?

The main tobacco grown in Franklin County is flue-cured. Flue-cured tobacco is used primarily for smoking purposes in cigarettes. Several farms in the county also produce Virginia dark-fired tobacco that is sold on the export market for snuff, chewing tobacco, and cigars.

6. Where is Franklin County tobacco sold?

Tobacco producers are free to sell their tobacco at any operating tobacco market in Virginia or upper North Carolina. Due to traveling distance limitations, most of Franklin County tobacco is marketed in the Danville area. Producers have the option of selling at auction or directly to tobacco companies or leaf dealers. The general trend over the past three years has been away from the traditional auction to the direct sale arrangements.

7. What issues are affecting County tobacco farmers?

All tobacco producers are being faced with a declining demand product. Recent governmental and consumer litigation against the tobacco industry has led to a drastic reduction in the amount of tobacco an individual farmer can produce. Franklin county producers can only plant 56% of the tobacco they planted in 1997. This tremendous reduction in income has placed much hardship on county tobacco producers.

8. Where can I find out about the latest environmental regulations?

Learn more about environmental regulations by contacting:

• Natural Resource Conservation Service
  Phone: 540-483-5341
• Virginia County Extension
  Franklin County Office
  Phone: 540-483-5161

9. I think I might have a stray voltage problem. Who can check for this?

If you think you have a stray voltage problem, you can contact:

• Appalachian Power Company
  Phone: 800-956-4237
• Virginia Cooperative Extension
  Franklin County Office
  Phone: 540-483-5161

10. Who can I call to give me an unbiased evaluation of my overall dairy herd status?

Virginia Cooperative Extension's Franklin County Office can give you an evaluation. Contact us at 540-4383-5161.

11. I think I have problems with mycotoxins in my feed. Who can help me find out?

If you think you have problems with mycotoxins in your feed, contact Virginia Cooperative Extension's Franklin County Office at 540-483-5161, or your local feed company.

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Cooperative Extension - Family & Nutrition

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1. Where can information be obtained for limited resource clients in nutrition, money management, stress, and parenting?

Call Carol Haynes at Virginia Cooperative Extension's Franklin County Office at 540-483-5161.

2. Is there a nutritional class offered for senior citizens?

Yes, Virginia Cooperative Extension's Franklin County office co-sponsors the Senior Citizens Nutrition Outreach Project with classes being held at the Senior Center in Rocky Mount, Virginia.

3. Where may I obtain publications or information on nutrition and food safety?

Contact Virginia Cooperative Extension's Franklin County Office at 540-483-5161.

4. Where can I obtain information on food preservation, food storage, and food safety?

Learn more about food safety by contacting Carol Haynes, Family and Consumer Sciences Extension Agent, at the Franklin County Extension Office. Call 540-483-5161.

5. Does anyone offer programs on money management topics?

Learn more about money management programs by contacting Carol Haynes, Family and Consumer Sciences Extension Agent, at the Franklin County Extension Office. Call 540-483-5161.

6. Where can I obtain information about home water quality problems and concerns?

For information regarding home water quality, contact Virginia Cooperative Extension's Franklin County Extension Office at 540-483-5161.

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Economic Development Coronavirus

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1. Are restaurants limited to a certain number of patrons?

March 19, 2020

Restaurants limited to ten (10) patrons at one time – Since Governor Northam’s announcement on March 17 concerning the limiting of ten patrons at a time in Virginia restaurants, restaurants in Franklin County and its two Towns have rapidly adjusted by closing or vastly reducing use of their dining rooms and moving to carryout and delivery service. There have been some questions locally regarding the implementation of this order as it pertains to specific local situations. Many local restaurants have multiple spaces that are separated from each other, such as an indoor dining room and an outdoor patio with tables and food service. Some have asked if the ten-person limit is for each space or for the business as a whole. The Virginia Department of Health has received numerous inquiries regarding this question from around the Commonwealth and their Office of Environmental Health in Richmond has reached out to the Governor’s office for further guidance. At this time, the state’s view is that the limit on patrons is ten at any one time no matter the configuration of the restaurant. We do note that the guidance is that the ten-patron limit is specific to patrons (customers) and the limit does not include restaurant staff, delivery drivers, etc. If any further guidance, changes, or clarification to the Governor’s order is provided to the VDH, they will communicate that to their permittees as quickly as possible. Changes to the guidance will also be posted here: http://www.vdh.virginia.gov/environmental-health/environmental-health-services/guidance-on-food-establishments-and-social-distancing/. For additional information, see the Governor’s Order.

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Public Safety - Animal Control

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1. What do I do if an animal has showed up at my property?

Contact your neighbors to see if they know the ownership of the animal. If no success, contact us at 540-483-7440, and we will come pick up the stray animal.

2. What do I do if my neighbor's dog is coming onto my property, destroying my property, or constantly barking all hours of the night?

There is no leash law in Franklin County, however, the animal owner is responsible to contain their animal on their property to prevent it from running at large. You can contact the Magistrate's Office at 540-483-3076 and acquire a nuisance warrant.

3. What is considered an emergency call?

Emergency calls include:

• Aggressive animals
• Animal bite cases
• Loose livestock
• Sick or injured animal hit by a vehicle

4. I have stray/feral cats. What do I do?

We do not capture or pick up cats at this time. We do have loaner traps for residents to use in a timely manner. The shelter will accept cats from County residents during our operating hours of:
Tuesday through Friday
Noon to 4 pm

Saturday
10 am to Noon

5. Does Animal Control handle wildlife?

No. If you have questions or encounter a wild animal, use precaution and contact the Virginia Game Warden at 540-483-3077.

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Public Safety - Animal Shelter

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1. Can anyone turn an animal in to your facility?

No. We are a municipal pound, so we can only take in animals that are being relinquished or strays from Franklin County.

2. Are you a No-Kill shelter?

Franklin County Animal Services (FCAS) is a municipal animal shelter. Although we do our best to find every healthy, adoptable pet a good home, we are not a No-Kill facility. Through a variety of programs, we make every effort to place all adoptable animals in our care. Some of these animals are euthanized due to lack of space and homes. FCAS works with many rescue groups in the County to help place the adoptable pets in our care.

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Public Safety - CodeRED Notifications

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1. Why is Straight Talk not listed as a service provider for the CodeRED alert?

Straight Talk is owned by TracPhone. TracPhone piggybacks off of the major carries (Verizon, AT&T, Sprint). In order to find out which provider you have, you can try a few different things:

• Send a text to your email address to see what text address comes through as the sender. For example, "3863165217@vtext.com" is Verizon.
• Turn phone off and then back on to see which provider is listed as the phone loads up.
• Take the back off of the phone; sometimes the provider is listed by the battery or sim card.

2. What is CodeRED, and why is it important to me?

CodeRED is an emergency notification service that allows emergency officials to notify residents and businesses regarding time-sensitive general and emergency notifications by:]

• Cell phone
• Email
• Social media
• Telephone
• Text message

Only authorized officials have access to send notifications with the CodeRED system.

3. When will CodeRED be used?

Any emergency notification regarding the safety, property, or welfare of the community may be sent using the CodeRED system. These may include:

• Boil water advisories
• Evacuation notices
• Missing children or at-risk person's alerts
• Notifications of hazardous traffic or road conditions

In addition, all subscribers have the option to opt in to non-emergency community alerts.

4. How does CodeRED work?

CodeRED delivers the notification through a high-speed telephone calling system to a phone number on the CodeRED database. County staff will access CodeRED via a secure portal on the web. A "call area" will be marked identifying street addresses. Telephone numbers will be matched up electronically to these addresses through the use of Geographical Information Systems (GIS). A voice and/or text message will be sent out via the telephone with information about the incident and possibly instructions for action to be taken.

5. Does the CodeRED system replace other systems that have been used to provide time-sensitive information to residents?

This system is an enhancement to existing means of communication and is meant to supplement current or procedures used for mass notification. In addition to CodeRED, the County will still provide information to local TV, radio, and newspapers, as well as Facebook and Twitter accounts.

6. Does the CodeRED system already have my telephone number, or do I need to sign up to receive CodeRED notifications?

Initially, all phone numbers listed in the "white pages" are entered by the County into the CodeRED system. However, this database does not include cell phone numbers or Voice over Internet Protocol (VoIP) phone (internet calling) type numbers. No resident should assume that their information is in the system. Therefore we urge all persons living or working in Franklin County to enter their phone numbers into the CodeRED system, along with their home or work address. In this way everyone can quickly receive CodeRED emergency notices from the County. 

Enroll your contact information into the CodeRed system.

7. I have a business located in Franklin County. Can I arrange to have CodeRED messages sent to my business?

Yes. Fill out the CodeRED Registration Form, but be sure to select the "This address is business" option. Please note that emergency calls can only be delivered to a direct dial number. Automated attendants and phone trees will disrupt the process and the calls will not be delivered. Businesses should register their main number and establish a procedure for distributing the CodeRED notification to their workforce.

8. What if I want to register additional numbers for my address?

After you submit the initial registration form, you may start the registration process again and submit more numbers for the same address.

9. Is my personal information protected?

CodeRED is a service of Emergency Communications Network which takes security and privacy concerns very seriously. They will not sell, trade, lease, or loan any citizen supplied data to third parties. Review the CodeRED Privacy Policy.

10. How will I recognize a CodeRED notification?

A CodeRED Emergency notification will have a caller ID of 866-419-5000 and will show up as "EMERGENCY COMM". A CodeRED General notification will have a caller ID 855-969-4636 and will show up as "ECN COMMUNITY". It is highly recommended you program both numbers in your cell phone as a "new contact" and use "CodeRED Emergency" and "CodeRED General" as the contact name. If you need to replay the emergency notification again, simply dial the number, and you will be able to hear the notification again.

11. What should I do if I receive a CodeRED notification?

If you receive a CodeRED notification:

1. Listen carefully to the entire notification. 
2. You will have the option to repeat the notification by pressing any key. 
3. Follow the instructions of County Officials.
4. Do not call 911 or any other Franklin County phone number for further information unless directed to do so, or if you need immediate aid from the Police or Fire Department (you will only tie up emergency lines).

12. I have a cordless phone, and it does not work when the power goes out. How will the system be able to contact me?

Make sure you have at least one working corded telephone, and be sure to turn the ringer on. The CodeRED signup form allows you to indicate both a primary and alternate phone number. Cell phone and/or work phone numbers can be entered as alternate phone numbers. Both primary and alternate phone numbers will be contacted when a notification is sent.

13. Will the CodeRED system leave a message on an answering machine?

Yes, the CodeRED system will leave a message on a machine or on voicemail. The CodeRED system will leave the entire message in one pass.

14. I received an emergency message that went to my home phone voicemail. Only part of the message recorded. Why does this happen, and what should I do?

The emergency message delivery depends on how the resident's voicemail is set up. If the voicemail starts with a "Hi" and then a pause, the system will think someone has answered live and start playing the message. The good news is, the resident can always play back the message in its entirety by calling number listed on the caller ID to replay the message.

15. What happens if the line is busy?

If the line is busy, CodeRED will try two more times to connect.

16. What circumstances might prevent a notification from being delivered to me?

Franklin County will receive a report of undelivered calls, and can instruct the CodeRED system to begin another round of calls to busy numbers. It is best to have an alternate phone number in the calling database for these situations.

17. Will I receive all notifications sent by the County?

If your area of the community is not be affected by the incident, the County may elect to target the notification to the specific area where the emergency is going on. In this case, you won't receive a call, even if it's only a block away. This is an effort to ensure that only residents and businesses that need to take action receive notifications. You will need to opt in to receive non-emergency community notification using the CodeRED Web Portal.

18. How can I make sure I receive a CodeRED notification if telephone systems are overloaded?

We recommend that you register a cell phone number which can receive text notifications into the system. During an emergency when many people are trying to utilize their phones, text notifications are much more likely to go through than a voice call.

19. How do I remove my number from CodeRED?

We highly discourage residents or businesses from unsubscribing from CodeRED, as they will not receive critical emergency notifications. However, if you are in our database, and you do not want to be in our database and be contacted by CodeRED, you must fill out a Do Not Call Form. Once you submit the form, it will then be forwarded to CodeRED for processing. Please allow 6 to 8 weeks for your number to be removed from our database.

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Public Safety - General

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1. When should I call 911?

911 should be called for any emergency which is threatening to life or property. This includes:

• Crimes in progress
• Fire emergencies
• Medical emergencies
• Suspicious persons or activities

2. Where should smoke detectors be placed in my home?

Residential smoke detectors are early warning devices to alert persons to a potential fire. Smoke detectors should be placed in living areas of the home including each bedroom and in the hallway leading to the bedrooms. Contact the Public Safety Department at 540-483-3091 if you have any further questions.

3. Where should fire extinguishers be placed in the home?

Having a fire extinguisher in the home is a great idea. If you have an extinguisher, it should be placed where it is easily accessible. The kitchen and garage are good sites for an extinguisher. However, do not place an extinguisher over the stove or buried in storage in the garage. Hang it on the wall between 4 feet and 5 feet from the ground.

4. Where can I see if my child safety seat is installed properly?

Call the Franklin County Perinatal Education Center at 540-489-1800.

5. What should I do if an emergency vehicle approaches with lights flashing and siren wailing?

By Virginia Law, you are required to pull to the nearest edge of the roadway and stop, thereby yielding the right-of-way to the emergency vehicle.

6. What are the burning regulations in Franklin County?

You cannot conduct any open burning before 9 am, and you cannot add fuel to the fire after 9 pm. The fire must be totally out by midnight. In addition, someone must remain with the fire at all times, and there must be a water source present. Refer to State Laws and Franklin County Code.

7. Is there a charge for emergency medical services?

Yes, Franklin County does operate an emergency medical services revenue recovery program. Your insurance company will be billed, and you may receive a bill for the co-pay. Under no circumstances will ability to pay impact service. Please contact Franklin County Public Safety at 540-483-3091 for additional information.

8. Where does the money from the emergency medical services revenue recovery program go?

The money is reinvested into the Public Safety system to continue to improve service to our citizens.

9. Can I be taken to any hospital I choose?

No. Due to limited resources and liability, department standard operating guidelines require that you be transported to the nearest hospital that can handle your emergency.

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Public Safety - Knox Box

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1. What is a Knox Box?

A Knox Box is a secure key vault that is installed on the exterior of a building near the main entrance. This box contains building keys to provide access for the Fire Department in emergency situations. The Fire Department maintains master keys for the Knox boxes in secure locations.

2. Is the Knox Box required?

For new commercial structures and on existing commercial buildings, a Knox Box is not required to be installed in Franklin County, Virginia. However, commercial buildings where access is restricted can cause delays for the Fire Department to gain access either by forcible entry tactics or by waiting for a key holder. Many businesses in the area have had Knox Boxes installed on their buildings.

3. Where can I buy a Knox Box?

Knox Box devices may be purchased through the Knox Box website. At the Knox box online store, the department name will be entered as Franklin County Department of Public Safety. If you have any questions, please contact the Fire Marshal's Office at 540-483-3091.

4. Where do I install the Knox Box?

When installing a Knox Box, consider the following:

• Knox Boxes shall be mounted as near as possible to the primary entry door and shall not be visually obstructed. This normally will be the main entrance door to the business.
• The box should not be located further than six feet laterally from the door.
• The Knox Box should be installed no higher than five feet or no lower than two feet above the ground or walk area.
• The Knox Box for a gate shall be located on the gate or on a fence or wall within six feet of the gate.

5. How do I secure my keys inside the box?

Keys to exterior doors, interior doors, and electrical and mechanical rooms, as well as elevator keys, are normally kept on one ring inside the Knox Box. After the Knox Box is installed, the owner or their designee must contact the Franklin County Public Safety Fire Marshal's Office at 540-483-3091 to schedule an appointment to secure the keys and lock the Knox box.

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Sheriff's Office Apply

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1. How do I Apply for a Building Permit?

Franklin County Building Inspector’s Office issues permits. Franklin County Building Inspection Office Website

2. How do I Apply for a Burn Permit?

These permits are applied for through Franklin County Public Safety, Fire Marshal’s Office. Franklin County Public Safety Website

3. How do I Apply for a Business License?

Franklin County Commissioner of Revenue issue licenses. Commissioner of Revenue Website

4. How do I Apply for a Concealed Carry Permit?

A person, 21 years of age or older may apply at the Franklin County Clerk of Circuit Court Office. Virginia does require training and proof of competency. Fee is $50 (as of 2020). Once application is made, the clerk will forward application to the Franklin County Sheriff’s Office for a complete background check. It is then returned to the clerk’s office for completion. Call 540-483-3065

5. How do I Apply for a Job?

This website shows current Franklin County Government jobs available and a tab on the right to Apply Online. Franklin County, VA Website

6. How do I get fingerprinted?

This is handled through the Franklin County Jail. Due to staffing, fingerprinting is only done on certain days. Contact 540-483-3020 for details.

7. How do I Apply for a Marriage License?

Franklin County Clerk of Circuit Court issues marriage licenses. Clerk of Court Information (web page)

8. How do I Apply for Special Permits?

Call County of Franklin, 540-483-3030 for more information about these type permits. Note: Fireworks Applications are handled through Franklin County Public Safety, contact them 540-483-3091.

9. How do I Apply for a Passport?

Fill out application and return to Franklin County Clerk of Circuit Court. Passport Application and Description of Necessary Documentation

10. How Do I Apply for a Police Report?

Police Reports normally fall under two categories: Victim or Accident

VICTIM: If your are the victim of an incident (non-traffic related), contact our Records Clerk at 540-483-3009. You would need to give your name and the date of the offence. You do have the right to ask your insurance carrier to contact us, also.

ACCIDENT: You need to know who investigated the accident. Depending on where, it could have been handled by one of several law enforcement agencies.  If it was Franklin County Sheriff’s Office, try crashdoc.org first to see if you can access the report from that site. You may call our Records Clerk at 540-483-3009.

*NOTE* Fees apply based on certain requests

11. How do I contact Victim/Witness Program?

Katrina Hancock is our Victim/Witness Coordinator. Contact Katrina 540-483-3000 Ext. 2407.

12. How do I get help with Violent Crime Expenses if I am a victim?

The Virginia Victims Fund (VVF) is a state program created to help victims of violent crime with out of pocket expenses.  Virginia Victims Fund Website

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Sheriff's Office Civil Process

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1. Evictions

Information coming soon. We will be adding content.

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Sheriff's Office Find

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1. How do I find information about Boones Mill Town Police Department?

Boones Mill Town Police Department Website

2. How do I find information about the Courthouse?

Franklin County Courthouse Information (webpage)

3. How do I find information about the Franklin County Sheriff's Office?

Franklin County Sheriff’s Office Website

Franklin County Jail Web Page

Franklin County Westlake Office

4. How do I find information about the Ferrum College Police Department?

Ferrum College Police Department Website

5. How do I find information about the Rocky Mount Police Department?

Rocky Mount Police Department Website

6. How do I find information about Prescription Take Back Boxes?

Drug Disposal: Drug Take Back Location Finder Website

7. How do I find information about Game Wardens?

Virginia Conservation Police Website (Game Wardens)

8. How do I find information about the State Police?

Virginia State Police Website (Troopers)

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Sheriff's Office Pay

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1. How do I Pay Court Fines?

• Franklin County Circuit Court, P. O. Box 567, 275 South Main Street, Suite 212, Rocky Mount, VA 24151. Call 540-483-3065
• Franklin County General District Court, 275 South Main Street, Suite 101, Rocky Mount, VA 24151. Call 540-483-3060
• Franklin County Juvenile & Domestic Relations Court, 275 South Main Street, Suite 3, Rocky Mount, VA 24151. Call 540-483-3055

2. How do I Pay for a Dog Tag?

Information about dog tags can be found on the Franklin County Department of Public Safety Website

3. How do I Pay Personal Property/Real Estate Taxes?

Franklin County taxes are collected through the Treasurer’s Office. For more information visit the Franklin County Treasurer Web Page

4. How do I Pay a Traffic Ticket?

Traffic Tickets are paid to the General District Court Clerk’s Office from the Virginia Judicial System Website.

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Sheriff's Office Volunteer

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1. How do I Volunteer for the Citizen's Academy?

Citizen’s Academy is a 10-week, one night a week, class that informs students about the “behind the scenes” of the Franklin County Sheriff’s Office. Accepted applicants will get a view of all the job duties associated with the Office of the Sheriff. Classes are set up each year and multiple classes occur if demand is strong. Contact Sgt. Darryl King, 540-483-6850 for more information.

2. How do I Volunteer for the COPS program?

Any graduate of Citizen’s Academy may apply for our COPS Program. A member must be able to volunteer a minimum of 8 hours a month. Contact Sgt. Megan Patterson, 540-482-6691.

3. How do I Volunteer for Fire/EMS?

To volunteer for one of our fire departments or rescue squads, call Franklin County Public Safety, 540-483-3091.

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Solid Waste

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1. Where is the landfill located?

The landfill is located five miles south of Rocky Mount. There is a small sign located on the southbound lane (left side of highway) that says county landfill next left. This will be a cross over; the landfill entrance will be the second entrance after making U-turn.

2. What are the hours at the landfill?

Commercial Haulers Hours

Monday through Friday
7:30 am to 4 pm

Saturday
7 am to Noon

Anyone with Construction Debris or Car Tires Hours

Monday through Friday
7:30 am to 4 pm

Saturday
7 am to Noon

Homeowners (Without Construction Debris or Car Tires)

Monday through Friday
7:30 am to 4:15 pm

Saturday
7 am to Noon

Holidays

Open all county holidays except Thanksgiving Day, Christmas Day and New Year’s Day
7:30 am to 3 pm
Closed on Sundays

3. What are the tipping fees?

Tipping fees are $43 per ton.

4. Do you accept credit cards?

We do not accept debit or credit cards for payment. Cash or check only.

5. Will the landfill accept waste oil or gas tanks?

We will accept waste oil from homeowners only. We have a waste oil tank at the landfill to put waste oil in. We will accept old gas tanks if they are cut in half.

6. How can an individual obtain a roll-off or large container?

The county does not rent roll-off’s or large containers to individuals. View contact information to obtain containers:

• BFI: 800-982-5712
• First Piedmont Service: 800-476-6780
• Franklin Container Service: 1-540-489-3427
• SML Garbage: 1-540-721-7654
• Tidy Service: 800-296-0168
• Waste Management: 800-342-9532

7. Why are there no recycling boxes for glass and plastic?

At this time there is no market for recycled glass and plastic. As the market becomes available, we will put the recycle boxes for glass and plastic back out.

8. If a Franklin County trash truck empties a recycling box, does this indicate that the recycling is going to be put in the landfill?

No. We transport all Recycling to the Recycling location by our Franklin County trash truck

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Twice A Year Billing

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1. When will payments be due?

Generally, your first payment will be due June 5^th and your second payment on December 5^th.   These due dates will vary a day or two when the 5^th falls on a weekend or a holiday.

2. When will I receive a tax bill?

Franklin County will mail you a tax bill at least 30 days prior to each due date.

3. May you pay the full year’s tax when making your June payment?

Yes.

4. Will a late payment penalty & interest be charged on the amount that is due in June if you do not make the June payment?

Yes.

5. May you wait and pay the full year’s tax when making your December payment?

Yes, BUT you will be charged a late payment penalty and interest on the amount of tax that was due in June.

6. May you make prepayments on your account during the year?

Yes, you may make a payment or series of prepayments anytime and for any amount during the year to reduce the amount you will owe in June and December.  Just put your account number in the memo section of your check and indicate that it is a prepayment.

7. What about my Personal Property Taxes?

Personal property taxes will continue to be billed only once a year and be due on December 5^th unless the 5^th falls on a weekend or holiday.

8. Will payment methods change?

Acceptable methods of payment will not change.  You may continue to use the following payment methods:

Pay By Mail (Send check or money order payable to):
Franklin County Treasurer
1255 Franklin Street, Suite 101
Rocky Mount, VA, 24151

Cardholders:
Credit/Debit Cards are accepted in the office, or by phone at (1-888-272-9829), or online at https://www.franklinvatax.com.  We accept Visa, Master Card, and Discover, appropriate fees will apply.

When promoted by phone, enter the information requested.  The JURISDICTION CODE is 1033. To pay online you will need to enter https://www.franklinvatax.com and click on “Search & Pay Taxes. Appropriate fees will apply.  

Pay In Person:
Franklin County Treasurer’s Office
1255 Franklin Street, Suite 101
Rocky Mount, VA, 24151

Monday through Friday, 8:30 AM- 5:00 PM